Physicians are urging for a change to ensure patients do not receive distressing medical news in isolation, without the support of a healthcare provider. Concerns have been raised about the N.L. Health Services app, MyChart, which allows patients to view critical medical results before their doctors. Dr. Cynthia Slade, President of the Newfoundland and Labrador Medical Association, shared a story of a woman who discovered she had miscarried her pregnancy while checking her ultrasound results at night. Such incidents, including patients learning about cancer diagnoses before their doctors, are causing significant anxiety for individuals and their families.
The NLMA suggests that introducing a delay between the release of medical test results to doctors and patients could alleviate stress. Dr. Slade emphasized the importance of providing compassionate care by allowing physicians to review results first and then communicate sensitive news to patients in a supportive manner. This issue is also putting additional pressure on healthcare professionals, with reports of surgeons spending extra hours outside of work to ensure they reach out to patients before they receive distressing information.
With the recent launch of the CorCare digital health information system, patients gained access to their health records and test results through the MyChart app. The NLMA had previously advocated for a delay in result delivery to safeguard patients from receiving unwelcome news before the implementation of CorCare and MyChart.
In response to these concerns, NLHS leaders defended the benefits of patient access to medical information, stating that it empowers individuals to take control of their healthcare. NLHS interim CEO Ron Johnson acknowledged the evolving nature of the situation and emphasized the advantages of patients being well-informed about their health status.
While NLHS maintains that patient access to health data is voluntary, the NLMA remains dissatisfied with this approach. Dr. Slade highlighted the importance of providing results in a context that is compassionate and supportive, emphasizing the need for patients to be active participants in their healthcare journey. The association aims to strike a balance between empowering patients with information and ensuring they receive news in a caring and considerate manner.
